TERMS AND CONDITIONS OF SALE

Last updated: 11 November 2026

These terms govern the purchase of online classes through breakintoenglish.com. By confirming an order, you declare that you have read and accepted them. We recommend that you save or print them.

1. Service provider

INTO LINGUA, S.L. (“Break Into English”), NIF B72810187, registered office at Calle Princesa, 31, 2º 2ª, 28008 Madrid, Spain, registered with the Madrid Mercantile Registry, Volume 44344, Folio 140, Section 8, Sheet M-781600. Email: [email protected]. Phone / WhatsApp: +34 620 545 772.

2. Purpose and scope

These terms apply to all purchases made on the Website by consumers and businesses, unless a specific contract has been signed with a business, which shall prevail on the matters it covers. We may amend these terms; the version in force when you place your order applies.

3. Services

• Private (one-to-one) online classes with native teachers by video conference (Zoom, Google Meet, Microsoft Teams or another agreed platform).
• Course types: General English, Business English, Legal English, official exam preparation, classes for children aged 10 and over, advanced coaching and other languages.
• Class packs of different durations and quantities, as described on each product page.
• A free 30-minute trial lesson, with no obligation to buy.
• The digital student book for your level, included at no extra cost.

4. Ordering process

1. Choose the type of class, duration and number of classes, and add them to the cart.
2. Review your order; you can correct any details before confirming it.
3. Enter your billing details and accept these terms.
4. Choose your payment method and confirm the order.
5. You will receive a confirmation email with a summary of your purchase and these terms.

The contract may be concluded in Spanish, English, French or German. We archive the electronic contract document, which you can obtain by writing to [email protected].

5. Prices and taxes

Prices are shown in euros on each product page. For consumers, they include applicable VAT. For businesses with a valid EU VAT number outside Spain, invoices will be issued without VAT where the reverse-charge mechanism applies. The price that applies is the one in force when the order is confirmed.

6. Payment methods

• Bank transfer, using the details shown on our Banking Details page.
• Credit or debit card, through the secure Redsys or Stripe payment gateways.
• PayPal, as well as Bancontact and MyBank through PayPal.

Classes are confirmed once payment has been received in our account. We issue an electronic invoice for every purchase.

7. Validity of class packs

Classes in each pack must be used within 12 months of the purchase date. We may extend this period on request for justified reasons such as illness. After that period, unused classes expire, unless they could not be given for reasons attributable to us.

8. Scheduling, changes and cancellation of classes

• Schedules: you agree class times directly with your teacher, who stays the same for the whole pack unless you ask for a change.
• Cancellation by the student: you may cancel or reschedule a class free of charge by notifying your teacher or us at least 6 hours in advance.
• Late cancellation or no-show: if you give less than 6 hours’ notice or do not connect, the class will be counted as taken.
• Late arrival: if you connect late, the class will end at the scheduled time.
• Cancellation by the teacher: if your teacher cancels a class, we will reschedule it at no cost or, if you prefer, another teacher will step in.
• Technical problems: if a class cannot take place due to technical problems on our side, it will be rescheduled at no cost. You are responsible for having a suitable connection and equipment.

9. Right of withdrawal (consumers)

If you are a consumer, you have the right to withdraw from the contract within 14 calendar days of its conclusion, without giving any reason, under Spanish Royal Legislative Decree 1/2007 (TRLGDCU).

• How to withdraw: send us a clear statement to [email protected] or by post to our address. You may use the model form in the annex, but it is not mandatory.
• Refund: we will refund all payments within 14 calendar days of receiving your decision, using the same payment method you used unless you agree otherwise, at no cost to you.
• Classes started during the withdrawal period: if you expressly request that classes start within the 14 days, you must pay the proportion of classes received until you notify us of your withdrawal.
• Exception: you lose the right of withdrawal once all the classes purchased have been given, if you expressly requested that they start and acknowledged that you would lose this right once the service was fully performed.

The right of withdrawal does not apply to businesses or professionals.

10. Refunds after the withdrawal period

After the withdrawal period, unused classes are non-refundable, except in case of breach on our part or duly justified force majeure.

11. Student obligations

Students agree to attend classes on time, to treat their teacher with respect, and not to record or distribute classes or materials without permission. We may suspend the service in case of abusive behaviour, refunding unused classes.

12. Students under 18

Classes for minors must be purchased by their parents or legal guardians, who are responsible for payments, scheduling and supervising the use of video conferencing.

13. Business clients

For employee training we offer specific terms and invoicing. Matters not covered by the business contract are governed by these terms, except those reserved for consumers.

14. Liability

We undertake to provide classes with due professional diligence. We do not guarantee a specific result, such as passing an official exam, which also depends on the student’s effort. Nothing in these terms limits the rights granted to consumers by law.

15. Customer service and complaints

You can send questions, complaints or claims to [email protected]; we will reply as soon as possible and within one month at the latest. Official complaint forms (hojas de reclamaciones) are available to consumers; request one at [email protected] and we will send it to you.

16. Data protection

We process your data in accordance with our Privacy Policy.

17. Language versions

These terms are available in Spanish, English, French and German. In the event of any discrepancy, the Spanish version shall prevail, without prejudice to your rights under consumer protection law.

18. Applicable law and jurisdiction

These terms are governed by Spanish law. If you are a consumer residing in another EU country, you keep the protection granted by the mandatory rules of your country of residence. The courts of your place of residence have jurisdiction if you are a consumer; otherwise, the courts of Madrid.

Annex: Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To INTO LINGUA, S.L., Calle Princesa, 31, 2º 2ª, 28008 Madrid, Spain, [email protected]:

I hereby give notice that I withdraw from my contract for the provision of the following service: ____________

Ordered on / received on: ____________

Name of consumer: ____________

Address of consumer: ____________

Signature of consumer (only if this form is submitted on paper): ____________

Date: ____________