Hospitality English · One-to-one classes

Hospitality English Course: Online Lessons for Hotel Staff

Break Into English offers an online hospitality English course, taught one-to-one over video by a native teacher assigned to you. You practice the English of your shift: check-in and check-out, reservations by phone and email, guest requests, restaurant service, and complaints. Classes run 7 days a week on Zoom, Teams, or Meet, from €12.88 per class. Your first 30-minute class is free.

  • Your own native teacher
  • Program built around your role
  • Classes around your shifts
  • Front desk, restaurant, and bar
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4.9/5· 39 Google reviews

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Free hospitality English trial class

30 minutes to assess your level, talk about your job and your guests, and try our method. No commitment and no credit card.

  • We contact you within 24 hours to schedule your class.
  • We assign you a native teacher based on your level and goals.
  • The class takes place on Zoom, Teams, or Google Meet, with nothing to install.

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Reply within 24 hours · No commitment · No credit card

350,000+
Hours taught
150
Native teachers
17,000+
Satisfied students
64
Corporate clients
Cambridge Assessment English · Authorised Exam Centre ETS TOEIC · Authorized Test Provider
English for hospitality

Online hospitality English course with a native teacher

The Break Into English hospitality course is taught one-to-one over video, with a native teacher you keep from start to finish. It starts from your job and your real situations: a guest arriving at 11 p.m. with no booking, a card that gets declined, a family asking for a restaurant nearby.

In a hotel, English helps you welcome, inform, and sell, but also calm things down when something goes wrong. A guest who feels understood leaves a better review and is more likely to book again.

That is why the classes focus on speaking: you do most of the talking, through role-plays from your shift, and your teacher corrects what matters in front of your guests.

The Break Into English method

How the hospitality English classes work

Classes follow a dynamic method focused on speaking and listening. Your teacher combines several activities based on your goal and, if useful, uses our General English and Business English textbooks.

  • Oral presentations

    You prepare a presentation of your hotel, a room type, or your restaurant and present it to your teacher.

  • Listening activity

    You summarize a short audio clip, then summarize it again using the new vocabulary, and get used to different accents.

  • Picture description

    You describe a photo of a lobby, a room, or a dish, then describe it again using 3 to 7 new words.

  • Grammar in practice

    Grammar is practiced out loud, based on your own mistakes, with no fill-in-the-blank drills.

Sample 45-minute class

10 min · Your hotel

You present your property and its services as you would to a guest.

15 min · Listening and summary

You work on comprehension and vocabulary with an audio clip.

20 min · Role-play

You check in a guest played by your teacher, then go over your mistakes.

Course length and schedule around your shifts

Course length depends on your starting level and your goal. To make fast progress, we recommend at least 2 hours of class per week, with a little practice between classes.

Classes last 30, 45, or 60 minutes and are booked in packs of 5 to 40 sessions.

Classes run 7 days a week and can be canceled for free up to 6 hours before, so you can fit them before a shift, between shifts, or on your day off.

English for hotel staff and hospitality teams

The course adapts to your role and to the type of property where you work.

Front desk and concierge

Check guests in and out, explain the hotel services, and recommend places nearby.

Reservations and guest relations

Take a booking by phone or email, change it, and answer special requests.

Restaurant, bar, and room service

Present the menu, take an order, handle allergies, and serve drinks.

Housekeeping and management

Talk with guests about their room, brief a multilingual team, and reply to reviews.

English level needed in hospitality, by role

The CEFR measures language level in 6 steps, from A1 to C2. Here are benchmarks by role, with the TOEIC Listening & Reading score that matches each level according to ETS.

RoleRecommended CEFR levelTOEIC score (out of 990)
Housekeeping, kitchen, seasonal staffA2 to B1225 to 550
Front desk, waiter, bartenderB1From 550
Concierge, guest relations, fine diningB2From 785
Hotel manager, F&B managerB2 to C1785 to 945

B1 covers most front desk and restaurant situations. The TOEIC does not measure C2.

Hospitality English course content

Your teacher builds each class around your role. Every situation is practiced in role-play, out loud and in writing.

  1. Check-in and check-out

    Welcome a guest, confirm the booking, explain the room and breakfast, and settle the bill.

  2. Reservations by phone and email

    Take a booking, quote a rate, change dates, and explain the cancellation policy.

  3. Guest requests and directions

    Answer a request, book a taxi or a table, and give clear directions in the area.

  4. Restaurant, bar, and room service

    Present the menu, take an order, ask about allergies, and recommend a drink.

  5. Complaints and overbooking

    Handle a noisy room, a billing dispute, or an overbooking, and offer a solution.

  6. Safety and emergencies

    Explain a fire procedure, help a guest who feels unwell, and call the right service.

Want to review the basics? Read our guide to travel vocabulary in English.

Essential hotel English vocabulary

A few words and phrases you use on every shift with international guests, each with a sample sentence you will practice in class.

TermMeaningSample sentence
Check-in / check-outArriving at / leaving the hotel“Check-out is at 11 a.m. Would you like a late check-out?”
Reservation (US) / booking (UK)A confirmed room or table“Could I have the name on the reservation, please?”
Room rateThe price of a room per night“The room rate includes breakfast and Wi-Fi.”
Fully bookedNo rooms left“I’m afraid we’re fully booked tonight.”
AmenitiesServices and facilities“Our amenities include a gym and a spa.”
Wake-up callA call at a chosen time“Would you like a wake-up call tomorrow?”
Elevator (US) / lift (UK)Machine between floors“The elevator is just behind you, on the left.”
Incidental chargesExtras added to the bill“We’ll need a card for incidental charges.”
The check (US) / the bill (UK)What the guest pays“Here is your check. Shall I charge it to your room?”
OverbookedMore bookings than rooms“We’re overbooked, so we’ve upgraded you at no extra cost.”

Not sure where to start? Book a free trial class and your teacher will assess your level.

Prove your English for hospitality with an official certificate

A certificate proves your level to hotel employers and recruiters. Break Into English is an authorized Cambridge English exam center and is accredited by ETS for the TOEIC.

  1. Assess your level

    In the free trial class, your teacher assesses your level on the CEFR scale.

  2. Choose the exam

    Cambridge English or TOEIC, depending on what your employer asks for.

  3. Prepare in class

    You combine hotel English with practice on the exam format.

  4. Take the exam

    You sit the exam with the level you need to prove.

Cambridge English exam centerETS TOEIC accreditationOne-to-one video classes

Hospitality English course pricing

from €12.88

per class, in packs of 5 to 40 sessions. Your first 30-minute class is free.

One-to-one classes, self-paced courses, or a short course?

FormatHow it worksFits around your shifts
Free or self-paced online courseVideos, audio, and quizzes at your own pace, with no live teacherYes, but no live speaking practice
Group classFixed schedule and the same program for everyoneRarely
Full-time short courseSeveral hours a day for 2 to 4 weeksNo
One-to-one classes with Break Into EnglishA live native teacher, 7 days a week, free cancellation up to 6 hours beforeYes, before, between, or after shifts
Book my free trial class

English training for hotel staff and restaurant teams

We train hotel, restaurant, and resort teams with one-to-one classes: one native teacher per person and schedules that fit each roster. 64 companies already trust Break Into English.

See training for companies Request a quote

Reviews of our online English classes

Break Into English

4.9Out of 5 stars

Overall rating out of 39 Google reviews

Verified by Google Reviews WordPress Plugin

Selma LEMDEWAR
a week ago

Giuliana Dall'Antonia
a month ago

Ich bin sehr zufrieden mit meiner Englischschule und insbesondere mit meiner Lehrerin Bakara. Sie gestaltet die Lektionen interessant, lernfördernd und abwechslungsreich – es macht richtig Spass, Englisch zu lernen! Man merkt, dass sie mit Herz bei der Sache ist und auf individuelle Bedürfnisse eingeht. Break Into English ist absolut empfehlenswert für alle, die ihre Englischkenntnisse effektiv und mit Freude verbessern möchten.

Gregory Benabu
a month ago

Un grand merci à Carmen, qui est vraiment géniale : très patiente, à l’écoute et toujours motivante. Les leçons sont ludiques, interactives et parfaitement adaptées au niveau de notre fils. Il progresse rapidement, tout en prenant plaisir à apprendre. Nous recommandons fortement Break Into English — c’est l’idéal pour progresser en anglais facilement et dans la bonne humeur !

Svetlana Kupriyanchik
a month ago

I've had a wonderful experience learning English at this school! The program is well-structured, engaging, and truly helps you improve naturally and confidently. All the teachers are highly professional and supportive, always creating a welcoming and motivating atmosphere. I want to give special thanks to Gabu Ithier – she is an outstanding teacher! Her energy, patience, and ability to explain even the most complex things in a clear and fun way made every class a joy. I’m incredibly grateful for the progress I’ve made with her help. Thank you to the entire team – I’m so glad I chose this school!

Théophile Robertaud
a month ago

Ivan Magnusek
Edited a month ago

Marie-Jo Golovine
a month ago

L'équipe prend le temps de trouver le prof idéal qui correspond à vos souhaits, à vos besoins et votre profil. Au début, ma fille a "testé" plusieurs professeurs qui ne l'ont pas satisfait (fuseau horaire et difficulté à trouver un horaire commun, méthode du professeur qui ne correspond pas à l'enfant, etc.), mais au bout de 4 professeurs on nous a enfin trouvé la perle rare et ça fait maintenant 3 ans que nous avons toujours le même professeur pour notre fille de 14 ans, et sa sœur de 12 ans a aussi commencé avec ce professeur il y a plus de 6 mois. Les progrès en anglais des deux enfants sont incroyables. Nous sommes ravis ! De plus le fait de pouvoir s'entendre sur les horaires avec les professeurs, qu'ils soient flexibles est un plus.

Fatimazahra Hdid
a month ago

Jimena C.
a month ago

Break Into English offers excellent one-on-one online lessons with skilled native-speaking teachers who tailor each session to your needs. Their professional approach make learning both effective and enjoyable. I highly recommend them to anyone looking to improve their English confidently and efficiently.

Sam Louwman
3 months ago

I've been taking classes with Break Into English for a while now, and it's honestly one of the best learning experiences I’ve had. All the teachers I've worked with are native speakers, super professional, and really good at adapting lessons to what I need What I love most is how personalized everything feels, it's not just a generic course. The classes are structured but flexible, and I can see real progress in my speaking and confidence. Highly recommend it to anyone who wants serious, high quality English lessons with great teachers

Olena Vrublevska
a month ago

This has been the best experience I’ve ever had — I truly enjoy every lesson with Kirstyn, and we’ve been having them for the past two years already (Wow!)!

Emma
a year ago

I can recommend. Staff are attentive and supportive. Break Into English is hearing to student's needs. What's more, I'm extremely satisfied with the quality of the courses' content. It was possible to make real progress thanks to the particular course.

Karenina Alvarenga (Karen)
a year ago

I took 5 classes with Krystin and she was very kind, gentle and helpful.It was an excellent approach to the learning process.

azadeh djalili
6 years ago

Great teachers & method

FAQ about our hospitality English course

How much does a hospitality English course cost?

One-to-one classes start at €12.88 per class, in packs of 5 to 40 sessions. Your first 30-minute class is free, with no commitment and no credit card.

I work shifts. When can I take my classes?

Classes run 7 days a week on Zoom, Teams, or Google Meet. You can book them before a morning shift, between shifts, or on your day off, and cancel for free up to 6 hours before.

What level of English do I need to start?

There is no minimum level. Your teacher assesses your level on the CEFR scale during the free trial class, then starts with the phrases you need most at the front desk or on the floor.

Is the course only for hotel receptionists?

No. It works for front desk agents, concierges, restaurant and bar staff, housekeeping, and managers. Your teacher builds the program around your role and your guests.

Do the classes cover complaints and overbooking?

Yes. You practice handling an overbooking, a billing dispute, a noisy room, or a late check-out request, staying polite and offering a solution in clear English.

Do I learn American or British English?

Both. Your teacher shows you the differences you will hear from guests, such as elevator and lift, or check and bill, and focuses on the guests you meet most.

Can I get a certificate at the end?

Yes. Break Into English is an authorized Cambridge English exam center and is accredited by ETS for the TOEIC. Your teacher can prepare you for the exam an employer asks for.

Do you train whole hotel teams?

Yes. We train hotel and restaurant teams with one-to-one classes: one native teacher per person and schedules that fit each roster. Request a quote from our page for companies.

Is this different from a self-paced hospitality English course?

Yes. Self-paced courses give you videos and quizzes. Here, you speak with a live native teacher in every class, through role-plays based on your own hotel or restaurant.

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Free trial class

30 minutes to meet a teacher and try our method.

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Book your free trial class

First 30-minute class free, with no commitment and no credit card.

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